TROUBLESHOOTING – onnremotes
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Troubleshooting

The remote can’t be programmed to operate my device

If you’re using the Direct Code Entry method to enter the codes for your brand and the device is still not functioning properly after trying all the code options, try the Auto Code Search method. To control combo devices like TV/VCRs or TV/DVDs, you must program the individual corresponding device buttons to control each part of the combo unit.

Some of the buttons of the remote are not supported or working properly on my device

It’s possible the code that you programmed is not fully compatible with your device. Try selecting the next code from the options available for the category and brand of your device. There may be some buttons from your device’s original remote that are not supported. You may have pressed an invalid button for the device category mode the remote is in.

The remote will not change the channels on my device

Make sure the remote is in the correct device category mode (TV, SAT/CBL, AUDIO, B-RAY/DVD, STREAM, OTHER) that controls the channels. Try pressing the ENTER button after you enter a channel number (a requirement with certain models and brands of TV and/or Cable/Satellite boxes).

The remote will not adjust the volume on my device

Make sure the remote is in the correct device category mode (TV, SAT/CBL, AUDIO, B-RAY/DVD, STREAM, OTHER) that controls the volume.

My device’s menu or app hub does not appear

Menu and app hub access isn’t supported for all brands. You may need to use your original remote control to access the menu functions and/or app hub for some devices.

My remote’s light is blinking

If while using the remote the indicator light flashes 3 times, this indicates the batteries need to be replaced.